Our BPO services can take over the tasks that are currently being performed by your in-house team. We provide a wide range of services, including customer service management, data input, data analysis, customer service and other business-related activities, call center operations and back-office operations such as data processing, accounting and payroll and logistics support such as warehousing and transportation.
Our goal is to reduce the cost and complexity of running your business by outsourcing non-core functions to third-party providers like us.
Save money by reducing their labor costs
Improve organizational agility & flexibility
Increase efficiency and boost revenue
Gain more command on strategic areas
Focus on higher-value activities like innovation and product development
Our Inbound call center services help businesses attract potential customers. We provide inbound call center services for various business segments and IT and software companies across the world. Our solutions include Hosted IVR (Interactive Voice Response) systems. We also provide virtual receptionists, voice recording, messaging and more. With our inbound call center services, you can cut your costs and improve customer satisfaction.
Additionally, improve efficiency and reduce costs by managing customer interactions in real time. In addition to answering customer questions, our inbound call center staff can also monitor the progress of ongoing orders, queries, business enquiries, proposals, etc. and provide status updates when necessary.
Our outbound call center services include outbound sales and marketing, sales coaching and training, lead generation, customer support, sales and marketing, product development surveys, and many more. Outbound calls include sales calls, support calls or even process improvement calls. Use our services and reduce the need for traditional office space. Large corporations that want to provide a service far away from their home base, or increase productivity of their core staff.
Our outbound call center services promote your business while increasing conversion rates and closing more sales. Our services are especially useful for small and mid-sized businesses who are looking to expand their customer base, engage with new customers, build trust with potential customers, or generate leads.
We are a trusted and respected telemarketing outsourcing service in India. Our Telemarketing services include appointment scheduling, cross-selling, lead generation, hardcore sales campaigns, product promotion, telephonic surveys etc. We have a proven track record of converting qualified leads into sales. Outsourcing telemarketing may be the best way to save money on your telemarketing budget, and get a good return on investment.
If you don’t want to hire full-time telemarketers or if you don’t have the skills to recruit and train new hires, outsourcing your telemarketing needs is a smart move. Outsourcing your telemarketing team saves you money and time, while still giving you the control over how your services are delivered.
A key differentiator of an effective multi-channel customer support strategy is the ability to provide an integrated approach that encompasses all channels. A multi-channel customer support approach can help a company to be more responsive to its customers and improve the overall customer experience. Our 24/7 omnichannel customer support model is implemented across multiple channels, such as email, chat, telephone, and social media.
While outsourcing your customer support services to us, be assured of clear processes and guidelines for agents to follow when interacting with your customers across channels. We believe in providing the best support possible, and our priority is to provide excellent 24/7 customer services on behalf of our clients.